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How we protect your data and your customers
Everything in one place: how Praxion secures data, who owns it, how approvals work, where it is stored and what happens if something goes wrong. Plainly stated, and only what is in place today.
What protects your data today
Passwords are hashed, never stored as text
Only a bcrypt hash is kept, a slow one-way function built to resist guessing. Nobody, including us, can read a password back.
Connected-account secrets are encrypted
Sign-in secrets for connected tools are encrypted at rest with a key held on the server, and never shown again.
Every rep sees only their own book
Data is scoped to the signed-in rep on the server. Manager and regional views follow the visibility your admin sets.
HTTPS everywhere
Every page and connection uses HTTPS. The server is reachable from the internet only through our network provider’s encrypted tunnel.
Sign-in links expire
Invitation, sign-in and discovery links are stored only as hashes. They expire and can be revoked.
Uploads kept private
Uploaded files are checked against their file type, stored outside the public web folder under random names, and only given to people allowed to see them.
Your data is yours
Some software is free because your customer list is the product. Ours isn’t.
What we do with your data
- Use it to run the features you turned on
- Keep it scoped to the people allowed to see it
- Give you a copy, correct it or delete it when you ask, answered within 45 days
What we never do
- Sell or rent customer data
- Buy data from brokers, or sell or share what we find
- Run advertising trackers on this website
Nothing reaches a customer without a yes
Messages to customers and changes to important records wait for a person’s approval. The only exception is a specific automatic message your company switches on, such as an install-day reminder.
Reps
Each rep sees their own book only. No visibility mode widens what a rep can see.
Leadership
Leadership portals are granted by an admin. Visibility is hierarchy or company-wide, set by one switch.
Customers
Customers see a clean quote link and the messages a rep approved, and nothing else.
Callers
Phone line: an automated assistant answers and says so; calls become leads a person follows up.
Where your information lives
Stored in the United States
Information is kept in a database on a server we control in the United States.
Backed up every night
Nightly copies rotate out after 14 days and weekly copies after 8 weeks. If cloud backup is switched on, a copy is also kept in a storage bucket we control.
Who else handles information, and why
We share personal information only with the providers that help us run Praxion, only for that purpose.
- Site delivery provider — delivers the site securely
- Typeface provider — supplies the typefaces
- Voice demo provider — runs the optional voice call on the Call Center demo, only while you keep it open
- Phone and voice-assistant providers — answer and transcribe calls to the Praxion phone line
- Payments and identity-check provider — payments, payouts and applicant identity checks, when switched on
- Backup storage provider — a backup copy, only if cloud backup is on
- Email providers — carry email between us
- E-signature, W-9 and background-check providers — consultant onboarding
What each one receives is listed in our privacy policy. A named list of providers is available on request: email [email protected].
If something goes wrong
No system connected to the internet is perfectly secure, and we won’t pretend otherwise.
We tell you
If a breach affects your personal information, we notify affected customers promptly and as the law requires.
Report a concern
To report a security concern, email [email protected]. A person replies.
Questions about security or data handling?
Ask before you commit. We’ll answer plainly, and put the answers in the written scope.