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Your customers trusted you. We take that seriously.
Exactly how Praxion protects the data your team puts into it — plainly stated, no marketing fog.
Passwords are hashed, never stored
We never store a password itself — only a bcrypt hash, a slow one-way function designed to resist guessing. Nobody, including us, can read a password back.
Connected-account secrets are encrypted at rest
When someone connects another tool, its sign-in secrets are encrypted with Fernet (authenticated AES encryption) using a key held on the server, and are never shown again.
Every rep sees only their own book
Each request carries a signed token that identifies the rep, and data is scoped to that rep on the server. One rep cannot open another rep’s customers. Manager and regional views follow the visibility your admin sets.
HTTPS everywhere
Every page and every connection is served over HTTPS, so data is encrypted between the phone and the server.
Approve-first by design
Messages to customers and changes to important records wait for a person’s approval, unless your company switches on a specific automatic message, such as an install-day reminder. The system drafts; people decide.
Predictions without personal data
The outcome ledger behind Praxis TrueEdge strips customer names, addresses, phones and emails before anything is stored, and refuses obvious personal fields.
We’re not here to harvest data. Full stop.
Some software is free because your customer list is the product. Ours isn’t.
What we do with your data
- Use it to run the features you turned on
- Keep it scoped to the people allowed to see it
- Ask before anything goes to a customer, unless you switch on a specific automatic message
What we never do
- Sell or rent customer data
- Buy data from brokers or scrape social media
- Run advertising trackers on this website
The full details are in our privacy policy. To report a security concern, email [email protected].
Who sees what is decided by your admin
Reps
Each rep sees their own book only. Nothing in any visibility mode widens what a rep can see.
Leadership portals
Access is granted by an admin — reps never see a link to it. Visibility is hierarchy or company-wide, set by one switch.
Customers
Customers see a clean quote link and the messages a rep approved. Nothing is sent to them automatically unless your company switches on a specific automatic message.
Questions about security or data handling?
Ask before you commit. We’ll answer plainly, and put the answers in the written scope.